Find a Course / Courses tagged customer care
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Achieving Excellence in Customer Care Provided by WWP Training Limited Anyone who communicates with internal and/or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. |
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Provided by The Professional Training Centre (PTC) The aim of this workshop is to explore ways to improve the way you communicate with customers, developing improved relationships, higher levels of customer satisfaction, increased sales and customer loyalty. |
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Apprenticeship in Customer Service Provided by Key Training Ltd Customer Service will become increasingly important over the next few years. In the same way that IT has totally reshaped the way business is done, Customer Service will help define which companies are successful and which are not. In a time where systems have become increasingly automated, it is important that businesses go out of their way to build professional and long-lasting working relationships with customers. This qualification gives you the skills and experience to do just that. |
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Career Preparation in Retail and Customer Care Provided by Community Learning Courses in Beccles and Lowestoft Area, Develop your knowledge and understanding of selected skills. |
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Provided by Radius 360 Ltd For people committed to customers, this programme provides participants with a refreshing mix of the tried and tested, as well as new and innovative ways to serve customers well. |
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Provided by East of England Local Government Association (LGA) A one day interactive course, combining theory with practical exercises |
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Provided by Harrington Morgan Ltd 1 day course for employees who deal with the customer either face to face or over the telephone |
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CUSTOMER CARE AND CONFLICT MANAGEMENT Provided by SSD Training Services Ltd Customer services are one of the most important aspects of any organisation. It's not just a question of reacting to your customer's needs - it's also about defining what they really want, even when they are not sure themselves! This short course helps you react better to customers needs - and anticipate those needs before they even arise. |
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Provided by Oak Tree Management & Training Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to feel. The most successful organisations manage the service that their staff give to their customers. |
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Provided by Harrington Morgan Ltd As a frontline member of staff you need to have the confidence and ability to deal with all enquiries, complaints and questions in a professional and effective manner, ensuring that the greeting & meeting results in a satisfied customer. |
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Provided by Coaching Decisions Ltd This highly interactive course will enable you to retain and nurture customers, ensuring that you have the right level of customer focus and that each and every employee knows exactly what his or her role is in establishing effective customer relations. |
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Provided by Elite Training European Limited 1 day course to effectively deal with customers. |
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Customer Relationship Building for Managers Provided by Harrington Morgan Ltd Identifying the importance of professionalism and quality customer liaisons within an organisation are paramount to company growth. The impression that each and every person gives when corresponding with customers is the first impression of the organisation as a whole. |
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Customer Satisfaction as a Selling Tool Provided by WS Training Ltd Looking after our customers well is often underestimated with regards to sales potential – simply closing the sale is not enough. We have to make sure that we keep the doors open, gain confidence and trust from these valued customers. Dealing with complaints, handling objections and developing a best practice for contacting our customers are all in this course, and the emphasis is on role plays to achieve maximum benefit. |
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Provided by Volcano Training In today's competitive marketplace strong customer service skills are the key differentiator between you and your competitors. Are your staff representing the levels of service you expect? Are your customers giving positive feedback? If not then you need to put them through a training workshop that will engage them and make them realise the power they have to make your business really succeed. |
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Driver CPC - Driver as Ambassador Provided by Novadata T.A.B. Ltd The ‘Driver as Ambassador’ course is part of a programme of modules designed by Novadata to help individuals and the industry to continuously improve, in line with the <a href="http://www.novadata.co.uk/index.htm">Driver CPC</a> directive. Specifically, this module seeks to build on the more technical aspects of <a href="http://www.drivercpc-courses.co.uk//index.htm">Driver CPC</a> by encouraging drivers and managers to take responsibility for some of the wider concerns faced by the industry. Whether minimising stress or maximising customer care, this course enables participants to distinguish themselves and promote their companies thereby enhancing reputation. |
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Driver CPC - The School Run & Customer Care Provided by Novadata T.A.B. Ltd To provide an understanding of the key issues of customer service and the benefits of employees' contribution to the company's and their own success, and to understand the key issues affecting the driver's role in transporting school children. |
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e-portfolio training in customer service Provided by People and Business Development Ltd These City & Guilds qualifications help to build and recognise good practice in customer service in any industry. Anyone dealing with customers, whether internal or external, will benefit from gaining knowledge, understanding and experience of dealing with routine and more difficult interactions, developing confidence in their use of language and learning about the processes to make their role more effective |
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Provided by WS Training Ltd You as frontline members of staff need to have the confidence and the ability to deal with enquiries and complaints professionally and effectively, resulting in satisfied customers. Remember a quiet customer is not necessarily a satisfied one! |
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Provided by Darrington Training We provide a range of workshops to help delegates to assertain what their customers want and how to deliver these standards. Each of the courses listed gives an overview of the objectives and learning that’s covered. For many of our clients these outlines are merely the starting point for the development of course specific to their individual needs. |
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Journey from Concept to Customer Provided by Harrington Morgan Ltd On this one day course delegates will learn the skills to assist their organisations that are introducing new products or services to explore the mechanisms involved in the journey from concept to customer. To find ways to ‘speed-up’ the process and explore ways to effectively monitor results and develop a culture of improving continuously. |
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Provided by Harrington Morgan Ltd 2 day course involving identifying the importance of professionalism and quality customer liasons within an organisation |
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Maximising Opportunities over the Phone - 1 day Provided by Harrington Morgan Ltd 1 day course for those who deal with customers over the telephone |
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Maximising Opportunities within the Business Provided by Harrington Morgan Ltd As a customer facing member of staff you need to have the confidence and ability to deal with all enquiries, complaints and questions in a professional and effective manner, ensuring that the call results in a satisfied customer. Maximising each and every opportunity from the customer call is an essential component of developing rapport and building long term relationships, resulting in increased sales which in turn develop the business. |
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Provided by Oak Tree Management & Training This is a highly participative course is designed for all staff who are the first point of contact within the Organisation. They can influence the callers opinion of the Company and will have the opportunity to impress the customer with efficiency, courtesy and professionalism. The customer that receives good customer care will call again |
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Professional Telephone Techniques Provided by Oak Tree Management & Training This is a highly participative course is designed for all staff who at some moment within their working life will have the opportunity to impress the customer with efficiency, courtesy and professionalism when dealing on the telephone. The customer that receives good customer care will call again. |
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Strategic Purchasing for Key Acount Sales Managers Provided by Harrington Morgan Ltd Provides the skills that will enable Key Account Managers to win high value sales and improve customer relationships. |
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