Find a Course / Courses tagged customer service
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Provided by The Professional Training Centre (PTC) The aim of this workshop is to explore ways to improve the way you communicate with customers, developing improved relationships, higher levels of customer satisfaction, increased sales and customer loyalty. |
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An Introduction to Customer Service Skills Provided by Community Learning Courses in Bury St Edmunds, Newmarket & Debenham A 5-week course which gives you an opportunity to gain an NOCN qualification through your course work -no tests. |
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Apprenticeship in Contact Centres Provided by Key Training Ltd Call Handling (increasingly known as Contact Centre) has seen an explosion of growth in recent years and is now one of the UK’s leading service industries. It is not easy – you not only have to meet the expectations of customers but also the companies you represent, many of whom rely on you as an extension of their own sales and customer service teams. Once the Contact Centre Apprenticeship has been completed it is often a logical move to progress to the Advanced Apprenticeship. |
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Apprenticeship in Customer Service Provided by Key Training Ltd Customer Service will become increasingly important over the next few years. In the same way that IT has totally reshaped the way business is done, Customer Service will help define which companies are successful and which are not. In a time where systems have become increasingly automated, it is important that businesses go out of their way to build professional and long-lasting working relationships with customers. This qualification gives you the skills and experience to do just that. |
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Apprenticeship/NVQ Certificate in Customer Service Level 2 Provided by Business Solutions |
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Apprenticeships and Advanced Apprenticeships Provided by YMCA Training - Suffolk A range of apprenticeships and advanced apprenticeships across the county for young people and adults. |
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Apprenticeships at Lowestoft College Provided by Lowestoft College Courses offered for the Apprenticeship and Advanced Apprenticeship. Boatbuilding Business Administration Care Catering & Hospitality Customer Services Decorative Occupations Electrical Engineering Electrical Installation Hairdressing Mechanical Engineering Motor Vehicle Plumbing Retail Trowel Occupations Welding and Fabrication Wood Occupations |
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Provided by Radius 360 Ltd For people committed to customers, this programme provides participants with a refreshing mix of the tried and tested, as well as new and innovative ways to serve customers well. |
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Provided by Harrington Morgan Ltd 1 day course for employees who deal with the customer either face to face or over the telephone |
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CUSTOMER CARE AND CONFLICT MANAGEMENT Provided by SSD Training Services Ltd Customer services are one of the most important aspects of any organisation. It's not just a question of reacting to your customer's needs - it's also about defining what they really want, even when they are not sure themselves! This short course helps you react better to customers needs - and anticipate those needs before they even arise. |
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Provided by Oak Tree Management & Training Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to feel. The most successful organisations manage the service that their staff give to their customers. |
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Provided by Harrington Morgan Ltd As a frontline member of staff you need to have the confidence and ability to deal with all enquiries, complaints and questions in a professional and effective manner, ensuring that the greeting & meeting results in a satisfied customer. |
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Customer Care (In-house training) Provided by Jarrold Training In this interactive and practical workshop you will gain the understanding, skills and confidence to develop your customer-centred activities. There is guidance on how to quickly implement ideas and techniques to handle all customer situations in a positive way, to deal with difficult customers and to deliver greater customer satisfaction and loyalty. |
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Provided by Coaching Decisions Ltd This highly interactive course will enable you to retain and nurture customers, ensuring that you have the right level of customer focus and that each and every employee knows exactly what his or her role is in establishing effective customer relations. |
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Provided by Elite Training European Limited 1 day course to effectively deal with customers. |
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Provided by Distance Learning Centre The Customer Relations - Level 2 Course is designed for people seeking to understand and apply good practice in promoting effective customer relations |
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Customer Service Advanced Apprenticeship Provided by JHP Training Customer Service Advanced apprenticeship is for those in a supervisory/more experienced customer service role - it involves QCF (equivalent to level 3) Literacy and numberacy at level 2, technical certificate. This is assessed within the workplace by a qualified and technically competent Assessor - the learner must be working in a customer focused role to meet the requirements of the qualification |
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Customer Service Advanced Apprenticeship Provided by Inspire Training The NVQ in Customer Service course is offered as part of an Advanced Apprenticeship framework which also includes Key Skills in Communication (level 2) and Application of Number (level 2) and a Technical Certificate in Customer Service (level 3). This qualification is for you if you are interested in a career interacting with a variety of people and dealing with customers, with the view to working in a supervisory, managerial or technical position. The qualification is completed in the workplace, with attendance at our Centre required for workshops and training, and usually takes between 18-24 months to complete from starting on the programme. |
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Customer Service Advanced Apprenticeship NVQ Level 3 Provided by TBG Learning The Customer Service Apprenticeships are designed to provide work-based training, development and new learning opportunities, to develop your knowledge and skills within the work place. You will be assigned a dedicated Assessor who will visit on average once a month at a time to suit you. All learners are given access to an online electronic portfolio. Employers can also access this site to check up on progress if they choose to. Using an electronic portfolio means that learners can upload evidence and access emails from their Assessor at any time and from any internet location. This system also provides a detailed gap analysis, which is especially useful to monitor what progress has been made and what still remains to be covered. |
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Customer Service Apprenticeship Provided by JHP Training Customer Service Apprenticeship includes QCF Customer Service (equivalent to NVQ level 2) Key Skills in literacy and numeracy at level 1, technical certificate in customer service. This is assessed in the work place by tecnically competent and qualified assessors. No college or day release will be required |
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Customer Service Apprenticeship NVQ Level 2 Provided by TBG Learning The Customer Service Apprenticeships are designed to provide work-based training, development and new learning opportunities, to develop your knowledge and skills within the work place. You will be assigned a dedicated Assessor who will visit on average once a month at a time to suit you. All learners are given access to an online electronic portfolio. Employers can also access this site to check up on progress if they choose to. Using an electronic portfolio means that learners can upload evidence and access emails from their Assessor at any time and from any internet location. This system also provides a detailed gap analysis, which is especially useful to monitor what progress has been made and what still remains to be covered. |
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CUSTOMER SERVICE EXCELLENCE COURSE Provided by Distance Learning Centre The Customer Service Excellence - Level 3 Course is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set, improve and maintain service excellence. |
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Customer Service - Level 2 Apprenticeship Provided by YMCA Training - Lowestoft Good customer service is important to the success of any business or organisation. Working in customer service, you'll regularly assist customers either face-to-face or on the telephone, and offer advice, answer questions or handle complaints. |
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Customer Service NVQ Apprenticeship Certificate Level 2 Provided by Great Yarmouth College The customer service apprenticeships are designed to provide work-based training, development and new learning opportunities, to develop your knowledge and skills within the work place. Because Customer Service Apprenticeships can be used in all sectors it is difficult to identify specific job roles that an Apprentice may be carrying out. However many industries and organisations are now recruiting bespoke `customer service staff and by achieving these apprenticeships, young people have a qualification that can be used across sector boundaries giving more opportunities for full employment in a dedicated customer service role: Relevant skills and attributes include: The qualification is suitable for candidates who have a particular customer service/administrative job role and are working in a customer service environment. |
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Customer Service NVQ Apprenticeship Certificate Level 3 Provided by Great Yarmouth College The customer service apprenticeships are designed to provide work-based training, development and new learning opportunities, to develop your knowledge and skills within the work place. Because Customer Service Apprenticeships can be used in all sectors it is difficult to identify specific job roles that an Apprentice may be carrying out. However many industries and organisations are now recruiting bespoke `customer service staff and by achieving these apprenticeships, young people have a qualification that can be used across sector boundaries giving more opportunities for full employment in a dedicated customer service role: Relevant skills and attributes include: The qualification is suitable for candidates who have a particular customer service/administrative job role and are working in a customer service environment. |
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Provided by Great Yarmouth College Delivered mainly in the workplace, this qualification is suitable for those already in employment or looking to become employed in a customer services role. You will learn principles of customer service, organisational rules, how to deal with customers, building and developing relationships with customers. |
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Provided by Great Yarmouth College The customer service apprenticeships are designed to provide work-based training, development and new learning opportunities, to develop your knowledge and skills within the work place. You will need to be employed within the specific industry by an employer who will undertake to help you obtain the required work based evidence for the Framework |
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Dealing with Difficult People (In-house training) Provided by Jarrold Training Even a productive, apparently efficient business-unit can suffer from the results of unhealthy conflict. If an organisation is to be truly successful it must first learn to differentiate between healthy and unhealthy conflict, then learn to prevent and control unhealthy conflict. Although we cannot immediately change the way another person chooses to think, this course will show delegates how to use their influence to modify the behaviour of others. |
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Dealing with the Public (Members) Provided by East of England Local Government Association (LGA) To give an insight into the roles and responsibilities of members dealing with the public. To focus on the skills which improve member’s effectiveness |
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Effective Customer Service Skills Provided by Leap at Lowestoft Library |
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e-portfolio training in customer service Provided by People and Business Development Ltd These City & Guilds qualifications help to build and recognise good practice in customer service in any industry. Anyone dealing with customers, whether internal or external, will benefit from gaining knowledge, understanding and experience of dealing with routine and more difficult interactions, developing confidence in their use of language and learning about the processes to make their role more effective |
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Provided by WS Training Ltd You as frontline members of staff need to have the confidence and the ability to deal with enquiries and complaints professionally and effectively, resulting in satisfied customers. Remember a quiet customer is not necessarily a satisfied one! |
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Provided by Darrington Training We provide a range of workshops to help delegates to assertain what their customers want and how to deliver these standards. Each of the courses listed gives an overview of the objectives and learning that’s covered. For many of our clients these outlines are merely the starting point for the development of course specific to their individual needs. |
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Fundamental Telephone Techniques Provided by WS Training Ltd This course will concentrate on developing the necessary skills, enabling the delegate to impress the 'customer' with efficiency, courtesy and professionalism over the telephone. This course will be highly interactive, full of practical exercises helping to reinforce the image of a professional telephone call. |
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Giving Customers Something Extra Provided by Business Improvements A One Day Workshop specifically designed for your company. |
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Handling Customers Professionally Provided by WS Training Ltd When we encounter difficult people they often interfere with our enjoyment and effectiveness at work. It is often difficult to know how to confront and deal with the situation and if unsuccessful attempts to do so are made, the conflict leaves us feeling stressed and ineffective. This highly practical course will give you the confidence and skills to deal effectively with the difficult person, thus improving the quality of your working life. |
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Provided by Harrington Morgan Ltd Delegates will cover the main principles of marketing, the importance of identifying customers, targeting and matching services to client needs. |
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Journey from Concept to Customer Provided by Harrington Morgan Ltd On this one day course delegates will learn the skills to assist their organisations that are introducing new products or services to explore the mechanisms involved in the journey from concept to customer. To find ways to ‘speed-up’ the process and explore ways to effectively monitor results and develop a culture of improving continuously. |
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Knowledge Alignment - Resources & Services (supporting Adults into learning and employment) Provided by Skills Matrix Solutions Overview of the Information, Advice & Guidance (IAG) process and principles The workshop is aimed at providing the learner with an overview of the three stage process involved in IAG in the context of supporting clients back into learning or employment. Leaners will gain a greater understanding of where they fit into the process and the boundaries at each stage. Explore the range of services available The workshop will explore the current provision offered to adults through private and publicly funded organisations including LEAP, nextstep, Careers Advice and Connexions. The workshop will also look at the Eligibility and limitations of the services on offer as well as how to signpost and refer to external agencies. Core support resources The workshop will introduce you to the key tools and resources used to support Adults needing direction into learning and or employment opportunities. |
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Provided by Harrington Morgan Ltd 2 day course involving identifying the importance of professionalism and quality customer liasons within an organisation |
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Management of Your Customer Services Provided by WS Training Ltd Today's managers must be conscious of a variety of techniques and best practices to ensure their continued effectiveness |
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Management Training Programmes Provided by Business Solutions We offer a range of management training programmes which can help your employees reach their full potential and in turn help your business achieve its aims and objectives. These programmes and suitable from those new to team leading and management right the way up to strategic level managers. |
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Managing the Demanding Customer Provided by Oak Tree Management & Training INTRODUCTION Providing Customer Service is not always easy, Customers often have expectations, which are sometimes unreasonable or unrealistic. This course is designed to enable staff to deal with demanding situations in a more confident manner. |
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Maximising Opportunities over the Phone - 1 day Provided by Harrington Morgan Ltd 1 day course for those who deal with customers over the telephone |
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Provided by Barnard Training This 1 day course will help delegates to employ practical skills to conduct win-win negotiations, both with external organisations, suppliers or customers, and with colleagues and internal personnel. Throughout the course practical exercises will be used to practise new negotiation skills. The course enables participants to explore how their own personal style and attributes are successfully applied to the negotiation process. |
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Provided by ABA Training Ltd You must cover four mandatory units and one optional unit. |
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Provided by ABA Training Ltd To successfully achieve the qualification you must complete two mandatory units and six optional units. |
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Provided by ABA Training Ltd Level 4 NVQ in Customer Service is designed to provide those who work in senior customer service roles with evidence of their skills and knowledge. To gain the level 4 NVQ in Customer Service must achieve a total of seven units. Three units are mandatory, a further four optional units must be taken. |
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Provided by WS Training Ltd To build on the core skills and to introduce more advanced sales concepts to analyse how behaviour impacts on the way customers buy and to establish ways of identifying these customer preferences, thereby converting them into selling opportunities. |
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Provided by Oak Tree Management & Training This is a highly participative course is designed for all staff who are the first point of contact within the Organisation. They can influence the callers opinion of the Company and will have the opportunity to impress the customer with efficiency, courtesy and professionalism. The customer that receives good customer care will call again |
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Professional Telephone Techniques Provided by Oak Tree Management & Training This is a highly participative course is designed for all staff who at some moment within their working life will have the opportunity to impress the customer with efficiency, courtesy and professionalism when dealing on the telephone. The customer that receives good customer care will call again. |
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Provided by Barnard Training Phrases such as “sales can't be taught" and "you're a either a natural born salesman or you're not” are myths. The word ‘sales’ tends to fill some people with dread, but the truth is that many behaviours that we all demonstrate on a daily basis, are actually the fundamental basis for being a successful salesperson. This 1 day course focuses on enabling delegates to understand, practice and develop the understanding, skills and techniques they need to feel comfortable in their role and make more sales! |
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Provided by Barnard Training This one day course aims to help develop the individual’s sales skills in confidently and successfully selling the services offered by their respective business’s to their face to face and/or telephone based customers. |
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Provided by Barnard Training This interactive seminar will give you practical tools to use straight away to help you feel more confident in improving and optimising your current customer relationships to attract new business. You will be able to introduce yourself and what you do concisely and positively, building rapport and using terms that show the customer how you can help their business. A booklet with notes and tips from the seminar will be distributed. |
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